Once you have received a confirmation letter from us, confirming that we have received your deposit payment, it means that the tour is guaranteed to run and your place on the tour is confirmed. It does, sometimes, happen that a tour has to be cancelled after we have confirmed it. This does not often happen but when it does, it's usaully because of circumstances outside of our control. In these cases we will refund the full payment that you've made or you can change to another date.
If it rains
The rain in Bangkok is not continuous. It will pour down heavily for a while - 10 to 20 minutes and then stop. Also the rain is very localised. So, it might be raining in your area but not along our tour route. If it's raining at the start of the tour, we'll wait at the shop until it stops. Should it start raining while we on on the tour, we'll find shelter to wait until it stops, and then continue afterwards. We also provide raincoats for everyone. So even if it rains on the day of the tour, please still come to the shop. The tour will not be cancelled. Once the rain stops, the tour will get underway, everyone has a good time and leaves with great memories and photos.
If a tour is cancelled by us, we will always try to notify you well in advance and will give you a full refund of all amounts that you've paid.
If you need to cancel the tour after already making a payment, the following refunds applies:
Non pick-up tours (these are tours where you need to come to the shop for the tour)
Full refund of all amounts paid if you cancel more than 24 hours before the start of the tour.
Full refund of all amounts paid less 50% of the deposit amount if you cancel more than 4 hours before the start of the tour.
Full refund of all amounts paid less the deposit amount if you cancel less than 4 hours before the start of the tour.
Pick-up tours (these are tours where you are picked up at your hotel)
Full refund of all amounts paid if you cancel more than two days before the start of the tour.
Full refund of all amounts paid less the deposit amount if you cancel less than two days before the start of the tour.
If you are running late and connot get to our shop on time, please let us know by phoning or any other way. If we know that you are on your way, we can wait for you. If you don't show for the tour without letting us know that you are not coming, then unfortunately there is no refund.
Damage to your property
As with many outdoor activities, there are inherent possibilities of accidental damage to your property, and even though we will take the utmost care to ensure your personal and your properties’ safety, accidents can still happen. Just Nok tours and its staff therefore do not accept responsibility for your accidental personal injury or property damage. We do recommend that all highly valuable items (such as passports, cell phones, tables, cameras, etc.) be left in the lockers at our shop or in the support vehicle when available. If you decide to take along any of these items, it is at your own risk.
Damage to the bikes
From time to time there are damages that occur to our bikes due to normal daily usage – such as flat tyres, or chains breaking and these we fix at our expense.
We do ask you not to perform any tricks or stunts with the bikes or to use excessive force, as repair of damages or replacements resulting from this type behavior will be at your cost – so please, no jumping, forcing the gears or wheelies, etc.